Welcome back to the MicroAdvice Podcast. 

Today, our spotlight is on the experience delivered by one of the fastest growing accelerators on the market, On Deck (https://www.beondeck.com/).  

On Deck is a modern educational institution that unites people around the globe across a variety of programs for founders, podcasters, content creators, VCs, and many, many more aspiring entrepreneurs.

To learn more about the amazing customer experience On Deck offers, we’re here with Head of Experience, Trish Kennelly.

Trish and I discuss:

1.)   How On Deck is changing the startup ecosystem.

2.) How On Deck builds a cohesive strategy to deliver a consistent experience across so many professions like venture capitalists, startup founders, healthtech, fintech, angel investors, and Customer Success professionals.
 
3.)   Defining a clear Return on Investment, or RoI, is a struggle that many organizations have when delivering a customer experience program, and how On Deck can teach us leading practices in achieving this. 

4.)   Balance an omni-channel approach for online versus offline experiences.
 
5.)   How a startup (currently) is helping to build, grow and sustain other startups. 

If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

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