Today, our spotlight topic is how to build solutions for your customers with a lasting impact. 

To better understand this concept, we’re here with Chris Slee. Chris is a Founder, Principal, and Chief Product Officer at AWH, a Dublin, Ohio software engineering firm creating innovative digital products for business clients. (Learn more at https://awh.net)

Chris and I discuss: 
 
1.)   For a new software application or tool, how builders can best engage their customers to meet their needs.

2.) How companies should avoid becoming feature factories but instead focus on customer outcomes.

3.)   Some traps new products face with their customers and examples how companies have successfully avoided these traps.
 
4.) How to build applications and software tools that are sustainable for everyone (novice users and experts).

5.)  How to turn a niche product into an application useable by a broad audience?

6.) Underdog startups that turned a strong CX into success.


If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

Follow this and other leading #CX​ practices at https://www.microadvisers.com

YouTube Link:
https://youtu.be/8zmfsuaN_1Q

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