Today, our spotlight topic is on how customer-facing professionals can effectively use advanced technologies while still maintaining a human element for their customers.

To better understand this concept, we’re here with Abby Hammer, Chief Customer Officer of a leading customer success platform, Churnzero. (Learn more at https://churnzero.net/​)

Abby and I address topics such as:

1.)   The leading practices (among CSMs or other customer-facing professionals) for effectively using technology to augment the experience they provide to their customers.

2.) Success factors in software adoption.

3.)   The future of customer success software and how best to incorporate AI tools into day-to-day practices.

4.)   When startups and small businesses should incorporate customer success software to grow and scale the business.

5.)   Managing reluctant leadership on harnessing the power of CX leading practices.

and much, much more!

If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio​).

Follow this and other leading #CX​​ practices at https://www.microadvisers.com​
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​​YouTube Link:
https://youtu.be/HPHytkVLfzs​

#Customersuccess​​​​​ #CX​​​​​ #Customer​​​​​ #Customerexperience​​​​​ #AI​​ #articialintelligence​​ #empathy​​ #customersupport​​ #SaaS​​​ #startup​​​ #founder​​​ #PM​​​ #Productgrowth​​​ #CS​ #VOC​ #voiceofthecustomer​ #ChurnZero​ #software