Today, our spotlight is on SentiSum, a UK-based startup that leverages AI and big data to help enterprises gain competitive advantage through natural-language processing on customer support tickets. This is part #1 in a two-part series featuring SentiSum (https://www.sentisum.com​).

To learn more about the customer experience they offer in this unique field, we are here with Founder and CEO Sharad Khandelwal.

Sharad and I explore topics such as:

1.)   New and innovative methods for navigating customer experience in the future.

2.)   Methods of delivering a better CX to customers through natural language processing

3.)   Incorporating a human-element to artificial intelligence (AI) customer experience technologies.

4.)   Facing challenges convincing clients or potential clients on the importance of adopting new ways for delivering customer experience...and ways Sharad and his team navigate these.

5.)   Course correcting customer expectations when things don’t go as planned.

and much, much more!

If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] .

Follow this and other leading #CX​ practices at https://www.microadvisers.com​

https://youtu.be/tDgHH9AENiU​

#Customersuccess​​​​ #CX​​​​ #Customer​​​​ #Customerexperience​​​​ #AI​ #articialintelligence​ #naturallanguageprocessing​ #NPL​ #customersupport​ #supporttickets​ #SaaS​​ #startup​​ #founder​​ #PM​​ #Productgrowth​​ #CS