Today our spotlight is on SentiSum, a UK-based startup that leverages AI and big data to help enterprises gain competitive advantage through natural-language processing on customer support tickets.

This is part #2 in a two-part series featuring SentiSum (https://www.sentisum.com​).

We learned a lot from SentiSum founder and CEO Sharad Khandelwal in MicroAdvice E24 - How a natural language processing (NLP) startup is helping companies to deliver a better CX.

This episode digs deeper into the specifics on how SentiSum is sets out to consistently deliver a strong experience and tips and tricks for other startups.

Ben and I explore topics such as:

1.)  Actionable tips for identifying and attracting new customers to a novel software.

2.)   Customer segmentation for startups.

3.)   Addressing the  importance of CX software (or any new software) with potential customers.

4.)  Building and sustaining a brand on social media.

5.)   How startups or small businesses can to become leaders in customer experience.

and much, much more!

If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected].

Follow this and other leading #CX​ practices at https://www.microadvisers.com​
​
https://youtu.be/ueDdAkJU0GQ​

#Customersuccess​​​​ #CX​​​​ #Customer​​​​ #Customerexperience​​​​ #AI​ #articialintelligence​ #naturallanguageprocessing​ #NPL​ #customersupport​ #supporttickets​ #SaaS​​ #startup​​ #founder​​ #PM​​ #Productgrowth​​ #CS​ #AI​ #customer​ #socialmedia​ #brand