Aira: The Pros, Cons, and Where There’s Room For Improvement Part 1 from Intersectional Insights

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Aira: The Pros, Cons, and Where There’s Room For Improvement Part 1

52 minutes Posted Dec 17, 2020 at 4:00 pm.

: Introduction to guest, Rochelle.

: What is Aira?

: The sorts of tasks Aira can help with, and general usages for the service.

: What makes Aira so convenient.

: How they’ve used Aira personally, and benefits of different app features.

: Some of their negative experiences with Aira agents.

: The features that set Aira apart from other apps.

: Imperfections with service and agents.

: Discussion of common complaints and issues regarding agents, and people relying on Aira to their detriment.

: The importance of providing feedback.

: Problems with Aira’s marketing and tagline.

: People complaining about Aira calls being recorded, agents taking notes on calls, and concerns with confidentiality.

: Criticisms of Aira calling their customers “explorers.”

: The cost of Aira service, when it’s free, and problems with free 5-minute calls and no rollover minutes.

: Discounted pricing options, Aira Access, and offers for free service.

: outro.

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Show notes

Raven and guest, Rochelle, explain what the Aira app is, get into the details of their experiences with the service, and share their perspective on the advantages, criticisms, and opportunities for growth.

Discussion Summary:

Insight on the Side is posted every other Thursday, during weeks between episodes of Intersectional Insights.

For more discussion, follow us on Twitter @I_squaredpod, and join our public Facebook group, Intersectional Insights.

Music credit:

Thanks to purple-planet.com for the intro and outro music.

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