Aira: The Pros, Cons, and Where There’s Room For Improvement Part 2 from Intersectional Insights

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Aira: The Pros, Cons, and Where There’s Room For Improvement Part 2

41 minutes Posted Dec 18, 2020 at 4:00 pm.

: Sharing plans and minutes, and discussion about the smart glasses, now discontinued.

: Joking about two Aira explorers going on a blind date, and using Aira to find each other.

: Aira no longer being free for demonstration purposes.

: Being choosy about usages for free 5-minute calls, and dealing with a variety of agents with differing proficiencies.

: The rideshare option in Aira.

: Agents helping take pictures.

: Refunds, Rochelle’s personal experience with attempting to cancel her previous subscription and be refunded, and customers requesting refunds upon discontinuation of Aira's smart glasses.

: Experiences with customer service, the personability of agents, and concerns about overuse or folks using it rather than developing their own skills.

: Differences between Be My Eyes and Aira, and experiences with Be My Eyes.

: Being able to favorite or dislike certain Aira agents for a more optimal experience, and agents being able to select the calls they take.

: Exploring the app feature allowing customers to message agents prior to calling, and brainstorming about how it could be expanded to accommodate customers who are deaf-blind.

: Curiosity about what agents can see according to how the phone is being held, and how their failure to notice detail might depend on camera angle.

: Circling back to rollover minutes, and talking about practical ways to implement that feature.

: How agents can access apps on your device.

: Thank you, Rochelle.

: Outro.

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Show notes

Raven and Rochelle chat more about app features: how Aira can add or expand upon them, and curiosities they have regarding some features they haven’t used. They also discuss customer service experiences, more common complaints, and yes, they talk about the app Be My Eyes.

Discussion Summary:

For more discussion, follow us on Twitter @I_squaredpod, and join our public Facebook group, Intersectional Insights.

Music credit:

Thanks to purple-planet.com for the intro and outro music.

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