Rachael Greaves, Co-Founder & CEO, Castlepoint Systems

Issues surrounding so-called black box AI are already well known. While it is accepted that artificial intelligence is now part of the way we do business, long-term implementation and broader acceptance will only come if AI is transparent, explainable and, when necessary, contestable. Robin Amlôt of IBS Intelligence speaks to Rachael Greaves, Co-Founder and CEO of data management consultancy Castlepoint Systems.