In this episode we’re chatting with Ben Knox, SVP of Digital at Super Coffee, a better-for-you beverage brand. Ben’s been in the ecommerce game for years, working with brands like Red Bull and Soylent before landing at Super Coffee. Along the way, he founded his own brand, KetoSnacks, which gave him a firsthand perspective on bootstrapping and facing adversity head-on. Super Coffee is founded on resilience, passion, and hard work—from their origins in a college dorm room to Shark Tank rejection in 2018. Today, those values have paid off: The brand is now valued at over $400 million dollars and won 2021’s Brand of the Year award from BevNET Ben takes us behind the scenes on the many ways that Super Coffee prioritizes subscriptions, from improving the user experience on the website, defaulting to subscriptions on the product page, and utilizing RechargeSMS so customers can seamlessly manage their orders with a quick text message. There’s a lot to get into, so let’s get started. Ben, thank you so much for joining us. --- Seamless subscription commerce with https://rechargepayments.com/ (Recharge Payments)

On this episode we’re chatting with Doug Hollinger, VP of Strategy at BVA, a leading Shopify and DTC agency that has since been acquired by The Stable, a commerce agency known for bringing some of the world’s most exciting brands into major retailers. For our first agency episode in 2022, we completely tear down the value prop of working with an agency and how and why finding the right agency partner is crucial to growth. We also chat about why subscriptions are so valuable in today’s ecommerce, as well as how to scale your subscriptions program, ending with a look forward and a few predictions for ecommerce trends in 2022. So let’s get started!

This episode we’re chatting with Ryan Pamplin CEO and Co-Founder of BlendJet. We chat with Ryan about the freak accident that left him on medical leave for months and how that gruelling ordeal inspired him to try and better people’s lives and as result created BlendJet. BlendJet are also masters of eye-catching content, like their video of a BlendJet making a smoothie in space (real story, they actually did that and you’ve got to hear what was actually in that smoothie). Ryan shares with us how they started this genuine and quirky content creation style as well as how their brand engaging on social media results in a fervent community of passionate BlendJet customers and subscribers. Speaking of subscription we chat with Ryan about the success of their JetPack product subscription program as well as the retention strategy they use to entice customers to subscribe. So let's get started! --- Seamless Subscription Commerce with https://rechargepayments.com/ (Recharge)

On this episode guest hosted by Callie Hawley, Recharge’s Senior Content Marketing Manager, we’re chatting with Anna Stearns, Senior Director of DTC at LOLA, makers of feminine and reproductive care products. Anna takes us behind the scenes of LOLA’s recent switch to a headless build and shares why they made the change to better serve their customers and the challenges they faced along the way. Anna also gives us insight into LOLA’s various subscription membership offerings and how they incentivize these plans with rewards like free shipping, early access to products, donations and discounts. Anna also tells us about LOLA Gives Back, the brand’s charitable donations program and how they empower their customers to provide donations to those in need of feminine care products. --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)

On this episode we are talking with Joe Spector, cofounder and CEO of Dutch. We talk with Joe about his family's immigration to America as refugees from the former Soviet Union and how that journey, and his parents' support, helped instill within him his entrepreneurial spirit. Joe then walks us through starting Hims, and the knowledge in ecommerce and telemedicine he learned there, before being inspired to start Dutch. We get into the advantages of Dutch’s telemedicine approach to pets (for owners and animals alike), their onboarding flow for new customers, and why the focus on brand is so important for long term success. --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)

On this episode of Hit Subscribe we’re chatting with Reggie Black, CEO of Better Way Health. We chat with Reggie about how Better Way Health excels in providing exceptional customer experiences. We specifically dive in on how their phone support results in doubling AOV and tripling LTV through education, automation and first class dedication. Reggie also shares more on their personal touch approach to combating churn and why they're making the switch to go Headless on Shopify. --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)

On this episode we are talking with Tom Shacham, Lead Engineer of https://katkin.club/ (KatKin), a personalized vet-formulated cat meals company. We dive into the journey of founders going door-to-door selling their cat food in London to a thriving DTC business with a loyal fan base. We also chat about how KatKin uses educational content to engage with their customers, the effectiveness of using a simple onboarding quiz and their focus on retention as a foundation to ensure long term success. --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)

On this episode we’re talking about everything membership subscriptions with CEO and Creative Director of Tako Agency, Grace Everitt. We chat about why memberships are the easiest subscription type to implement with your business, how to use them to provide rewards, perks or exclusive products, the importance of highlighting why a membership is worth the price of admission as well as running through some demo membership models for various business verticals. --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)

On this episode we are talking with Marty Latham, Online Operations Manager of https://shop.squaremilecoffee.com/ (Square Mile Coffee Roasters), a speciality coffee roasting company based in London. We chat with Marty about how the company’s founders realized there was an opportunity with specialty coffee in London, the importance of strong relationships with their suppliers as well as their customers, and how they’ve streamlined their subscription logistics to save time and money with the help of the ecommerce agency, https://littlevitamin.com/ (Little Vitamin.) --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)

On this episode we’re talking to Bunny and Taran Ghatrora, cofounders of Blume. The company focuses on empowering women through clean, gentle, and effective skin, body, and period care products. We chat with Bunny and Taran about the origins of Blume, how they’ve grown their brand and the importance of destigmatizing women’s health and personal care products for young girls going through puberty and beyond. We also learn how they give back to their community with education, charitable donations, and collaboration with their most engaged customers. --- Seamless Subscription Commerce https://rechargepayments.com/ (Recharge Payments)