As the customer success industry explodes, there's an ever-increasing number of people looking to try something different, take the leap, and become a CSM from other fields. In this episode I'm joined by Jeffrey See to explore some of the crossover skills educators can bring to customer success.
Feb 28, 2022
36 min
Today's guest has strong opinions on the way a company should measure their performance – in short, by being the best at helping customers not building software. In this episode I'm joined by Samuel Hulick, creator of UserOnboard to talk about his approach to designing and measuring onboarding experiences that drive successful outcomes.
Feb 23, 2022
38 min
The debate rages – should you have human-led, low-touch, self-serve, product-led or any number of other customer experience models? In this episode I'm joined by Con Cirillo to explore how he thinks about how to prioritize human-led and self-serve customer experience design.
Feb 15, 2022
39 min
Improving customer onboarding is the arguably the greatest growth opportunity for software companies who want to make their customers successful. In this episode I'm joined by Donna Weber, author of the best selling book "Onboarding Matters" to discuss how to design onboarding that drives value and expansion.
Feb 8, 2022
26 min
There’s one thread that keeps being pulled in my conversations with success leaders. Making customers successful requires a culture (not tactics) that puts the customer at the center of everything you do. In this episode I'm joined by Ellie Hutton to explore how Dooly is intentionally building a customer centric culture as they scale.
Feb 3, 2022
29 min
In this episode we’re joined by Jerry Henry to uncover the lessons he and his onboarding team have learned during the rapid growth of Sendoso.
Jan 27, 2022
28 min
At a time where everyone seems to be talking about scaling faster, it’s easy to forget that at the core of every business are people trying their best to help other people. In this episode I'm joined by Dan Ennis to dig into Monday.com's data-driven approach to making customers successful.
Jan 20, 2022
30 min
In today’s world of commoditized software and infinite choice, the company that can become their customer’s trusted advisor is the company that wins. In this episode we're joined by Maranda Dziekonski, Chief Customer Officer at Swiftly.
Jan 18, 2022
22 min
Welcome to Happy Customers. Tune in to hear what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
Jan 5, 2022
2 min