What makes for a great customer experience? And how can you be intentional about making every touchpoint amazing when there is so much happening and so many fires to tend to at a growing startup?Should you try to automate everything and create "scalable" self-serve experiences? Or is a more human-led approach to making customers successful more effective?Today’s guest is Con Cirillo, Head of Customer Experience at Carro. In this episode you’ll hear how he:<ul><li>Defines metrics to align the business on CX</li><li>Ensures everyone hears the Voice of the Customer</li><li>Strategically puts humans in the loop for high-risk actions</li><li>Applies learnings from scale at HubSpot to startup life at Carro</li><li>Prioritizes his time on the highest impact experience challenges</li></ul>Enjoyed this episode? Connect with <a href="https://www.linkedin.com/in/concirillo/">Con on LinkedIn</a> and let him know, or <a href="https://arrows.to/newsletter">subscribe for future episodes</a> of Happy Customers.

Onboarding Operations: Value Paths with Samuel Hulick

Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before.

Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.