Jeff is joined by <a href="https://www.linkedin.com/in/carly-agar/" target="_blank">Carly Agar</a>, who helps people land jobs in Customer Success. Carly spent many years as a high-performing CSM before starting her own practice. In this chat, Carly discusses:
 
<ul>
 <li>Her move from CSM to starting her own consulting practice vs going into a management role</li>
 <li>Career paths and making the right next step</li>
 <li>Transitioning from other careers into CSM</li>
 <li>Networking do's and dont's</li>
 <li>Startups vs big company</li>
 <li>Heavy stock paper resumes and the importance of zippered briefcases</li>
</ul>
This was a blast to record! Follow Carly at <a href="https://www.carlyagar.com/" target="_blank">https://www.carlyagar.com/</a>

Jay Nathan is passionate about Customer Success and Community

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.