In this podcast, <a href="https://www.linkedin.com/in/jaynathan/">Jay Nathan</a>, EVP of Higher Logic, talks about how to use Community as a way of scaling customer success.
He also talks about :
- How Community increases NRR
- The community ROI story to the CFO
- Creating an Ecosystem customers feel great about
- Building Self service with Community
- Monitoring your communities will give you an effective product in behavior insights better than anything else
 
Video version here: https://youtube.com/@infiniterenewals

Taking a Proactive Approach to CSM: Advice from Bernadette Risley

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.