<p>This week we were joined by&nbsp;<a href="https://www.linkedin.com/in/brucedaley/">Bruce Daley</a>&nbsp;of&nbsp;<a href="https://451research.com/">S&amp;P Global 451 Research</a>. Bruce is an industry analyst following revenue generation software companies with a particular interest in Customer Success vendors. He is a long-time student of the software industry and is considered minor nobility in it by some. We talked about how to make a buck in this business, spending a little time making jokes. Some of the questions we discussed were:</p>
<ul>
 <li>Is customer success a good place to build a career?</li>
 <li>What is the overall market demand for customer success products?</li>
 <li>Who are some of the winners and losers?</li>
 <li>What is the hottest subcategory?</li>
  <li>How do you make a fortune in the space (or at least a living)?</li>
</ul>
<p>Bruce also shared his billion-dollar business idea only 12 years too late.</p>

Episode 33: $TFU (and Let Your Customers’ Voice Be Heard) with Bob London

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.