With auto claims, only about 8% involve some sort of diminished value. But the insurance industry wants to be fair and accurate with these claims. This is where Roy Duplantier, president of Accurate DIV (Diminished Inherent Value) comes in. With their data, he’s giving insurance carriers a different way of determining diminished value that takes the subjectivity out of it. His solution is seamless, efficient and more automated. Who wouldn’t be clamoring for that? Learn more about Roy’s story on his Focus on Claims interview with Ernie Bray.

Guillermo Cornejo has a passion for 🏍 motorcycles 🏍. So much so that he created the first and largest peer-to-peer motorcycle rental community in the U.S. But it wasn’t easy – for this entrepreneur it took three times and five years to launch Riders Share. His goal is to make motorcycle riding more accessible and affordable and he’s doing it! Guillermo reports 13,000 successful rides and over 20,000 reviews with an average of 4.97 stars. Hear his story and the advice he has for young entrepreneurs starting their journey on his Focus on Claims interview with Ernie Bray.

Dylan Whitehead been around the insurance block, learning the business from the ground up. When his career took him to Australia to lead a start-up, he went to the TPA market for help but didn’t find it. Instead of being deterred, he created the solution he was seeking. At the core is the perfect mix between humans and automation when it comes to servicing claims. Process-focused technology can handle 80% of claims while the other 20% are put in the hands of experienced people.

For Christopher Stanley, training is everything. Eleven years ago he was fortunate to have someone show him the auto damage appraiser/adjuster ropes via ride-alongs…four days a week for six months. Now, his company IA Path teaches new adjusters and appraisers how to get started. And he trains them properly because he knows from experience that an IA has to adjust on the fly, make decisions and, at times, negotiate. You’ll see his passion and enthusiasm on full display during his recent conversation with Ernie Bray.

A self-proclaimed data geek, Bob Frady, wants to tell you everything bad that can happen with your property. Why? Because for most people, their home is their single biggest investment and a property claim can be a huge interruption to daily life. You’ll want to hear this innovator’s Focus on Claims conversation with Ernie Bray

When it comes to the Internet, "seeing is no longer believing" is how Craig Stack describes it. Craig is the founder of Truepic a company hyper-focused on authentic photos and videos to help not only the insurance industry but lenders, jewelers, e-commerce sites, and more. The millisecond a photo is taken using his camera technology, it’s run through 22 fraud detection tests. Listen in to learn more about what Craig calls “controlled capture.”

Claim Genius Inc is one of the leading artificial intelligence claims organizations. By integrating AI in all the right places, they make claims processing, damage assessment, and recycling a smooth experience.

The moment of truth in the claims journey and collection of data – How to get what you need at FNOL, will ensuring a positive customer experience. RightIndem’s team tells Ernie Bray how their FNOL solution is changing the game when it comes to FNOL and the future of the touchless triage.

There’s an art to creating a data driven claims organization. Learn how to make yours one which uses the right data to deliver the right outcomes. As newly retired Claims Executive Ken Oswald will tell you, “if you can’t measure it, you can’t manage it.” From a seasoned insurance veteran, get some useful tips that can help turn your claims organization into a well-oiled machine.

Proper investigation of an auto claim begins at the start. Listen in on Ernie Bray’s chat with Joel Gendelman, founder of N2uitive. He shares how his technology can help adjusters do their job better and more accurately. AI and machine learning has tremendous opportunity to help in the process and Joel will talk about the impact on the future of claims.