In this week's episode discover the difference between customer experience and customer service.  
Plus learn:
<ul><li>The biggest mistakes businesses are making when it comes to customer experience</li>
<li>Why 97% is an important number</li>
<li>How old marketing methods are failing BIG time</li>
<li>Buying changes that are impacting future buying</li>
<li>The one industry that needs an email makeover</li>
<li>3 steps to uplevel your customer experience game</li>
</ul>
Listen to the entire episode here or tune into the live show over on YouTube.
Miss any of the show notes, you can find those at dtcgrowthclub.com/podcast

169 Why Customer Experience Creates More Customers Before They Buy (part 1 of 3)m4a.mp3

Turning patient and client experience into your most powerful growth strategy.
Every week, Alisa Conner breaks down the acquisition, retention, and referral strategies that actually work for specialty medical practices and professional services firms. No fluff. No marketing jargon. Just the tactical, practical game plan for building growth that sustains itself.
Built on the principle of Purposeful Hospitality — the idea that the experience you design for patients and clients isn't a nice-to-have, it's your most profitable differentiator.
Whether you're a physician owner competing against PE-backed groups, a practice administrator trying to fill calendars, or a managing partner building a client pipeline that doesn't depend on your personal network — this show is your weekly playbook.
🔗 Free practice/firm assessment: alisaconner.com/assessment 🌐 Website: alisaconner.com 📩 Connect on LinkedIn: linkedin.com/in/alisamconner
New episodes drop weekly. 