Lots of behaviours come into play – yes need to develop good listening skills, a sound grasp of the use of different forms of question - open, closed, probing, the ability to suspend judgement - to avoid driving the learner in just one direction, the ability to provide constructive feedback, to help the mentee to define objectives and plan ways of achieving them, the ability to access other learning opportunities on behalf of the mentee - using other people's skills and experiences.