Elevating Brick & Mortar
Elevating Brick & Mortar
ServiceChannel
In today’s unpredictable economic landscape, consumer expectations are constantly evolving. In the face of these challenges, how do brands deliver a consistent and compelling customer experience? The world's most innovative companies are turning to an underappreciated function to gain a competitive edge: facilities. On this podcast, you’ll hear from the most successful leaders across industries. They’ll share how operations and facilities are driving brand performance by transforming facilities from a cost center to a revenue driver. Welcome to “Elevating Brick and Mortar.”
The Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSC
Tom discusses the retail industry’s adaptability to changes like the rise of e-commerce, but notes that a major challenge is the lack of supply to meet the demand for retail space.
May 1, 2024
44 min
Retail’s Online and Offline Convergence with Anjee Solanki, Head of US Retail at Colliers
Anjee shares insights from Colliers’ consumer studies. She also notes the importance of integrating online and offline shopping experiences in order to cater to modern consumer preferences.
Apr 17, 2024
42 min
The Restaurant of the Future with Wade Allen, EVP of Strategic Growth at Costa Vida
Wade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality.
Apr 3, 2024
36 min
25 Tips for Facilities Transformation
This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons.
Mar 21, 2024
50 min
The Jobs AI Won’t Displace with Frankie Costa, CEO of Helios Service Partners
Frankie dives into the shifting landscape of the trades; from business transformation to talent management to new technology. He also share how promoting trades as an important employment opportunity can have a massive impact.
Jan 30, 2024
41 min
A Spotlight on the Power of Trades, with Jackie Aubel, host of “Toolbox for the Trades” podcast
Jackie discusses the often-overlooked value of contractors, as well as the PR challenges facing the facilities industry.
Jan 16, 2024
45 min
Top Service Innovations in Hospitality, with Caitlin Wischermann Ornitz, VP Strategy at Champagne Hospitality
Caitlin describes how the hospitality industry can innovate for the guest of the future. Her insight on building true connections between locations, guests, and locals contains wisdom for leaders in all consumer-facing industries.
Jan 3, 2024
39 min
Solving the Skills Gap With VR, with Doug Donovan, CEO and Founder of Interplay Learning
Brands everywhere are struggling to compete during a shortage of skilled workers. By making skill and trade training more accessible, we can start to address one of the industry’s biggest challenges.
Dec 12, 2023
46 min
Redefining A Category Through A Hospitality Mindset, with Allison Turner, SVP of Real Estate and Development at Bond Vet
Allison talks about why loyalty looks like hospitality, the importance of beautiful spaces in retail healthcare, and how to achieve brand consistency across your locations.
Nov 28, 2023
29 min
The New Horizon of Retail Sustainability and Profitability, with Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores
Josh discusses how brands are now expected to adopt the principles of their customers, and why that is driving leading companies to invest in technology to drive sustainability and environmental stewardship.
Nov 20, 2023
39 min
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