Dr. Paul Bourgeois, PhD, CRC, NCC, and Director of the Clinical Mental Health Counseling Programs at the University of New Haven, discusses his research into emergency dispatcher mental health. He talks about parallels between emergency dispatchers and counselors as well as first steps in improving the mental health climate in your agency.&nbsp;

For Your Information:&nbsp;
Dr. Bourgeois&rsquo;s paper &ldquo;Stress &amp; Wellbeing in Emergency Dispatchers&rdquo;: https://www.aedrjournal.org/stress-wellbeing-in-emergency-dispatchers-1&nbsp;&nbsp;

What's Really Going On? with Melissa Colon and Heather Hedgcock

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.