Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.

For your information:
If you have any questions for Jonny, you can reach him at jonny (dot) mcmullan (at) setrust (dot) hscni (dot) net&nbsp;

Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel&nbsp;
https://www.iaedjournal.org/an-emds-best-friend &nbsp;

Taking Care of the Caretakers with Dr. Paul Bourgeois

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.