Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA&nbsp;Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience.&nbsp;

For Your Information:&nbsp;
Check out Manatee County Emergency Communication Center&rsquo;s website: https://www.mymanatee.org/departments/public_safety &nbsp;

Smooth as a Baby's Bottom with Bonnie Guzman and Richard VanOsdol

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.