In this very international episode, we are delighted to have Gavin Scott guesting our little CX show. Gavin lets us in on his thoughts on what customers will want more of in 2023, what trends he has seen in 2022 and we also got him to comment on a not too good pizza ordering experience, before explaining to us what "the pizza test" is.  If you like Gavin, you will find his podcast here: https://gavinscott.me/podcast/