Send us Fan Mail Another episode from Zurich brings us an insightful conversation with Eline Koorndijk, an expert in customer experience within the insurance industry. In this installment of CX in the Wild, we dive into the unique challenges Eline faces working in a traditionally complex field, navigating digital transformation, and driving innovation in a multi-language environment. Eline shares how customer feedback, cross-department collaboration, and long-term innovation strategies are k...