Join me as I speak with Raluca Monet, the Global Partnerships Lead of Chrome OS, about the advantages of using Chrome OS in contact centers and BPO environments. Raluca explains how the pandemic highlighted the benefits of Chrome OS for remote  work and how they quickly responded to the needs of businesses looking for a secure and reliable solution to keep agents productive while working from home. 

She shares how they developed a program called Chrome Enterprise Recommended, which certifies leading contact center solutions and hardware as compatible with Chrome OS, giving customers peace of mind. Raluca also discusses how Chrome OS  can save agents up to 20% of their time and increase the value they provide to their companies. 

Additionally, she highlights the similarities between the needs of students in education and agents in contact centers, such as device provisioning, security, and privacy concerns. Tune in to discover how Chrome OS is transforming the contact center and BPO industries and helping businesses extend the life of their existing hardware.