Join me as I speak with Kevin Terrell, the Co-Founder and CEO of Birch.AI, a company that specializes in automating complex contact center workflows in real-time.  Kevin shares how Birch.AI marries AI technology with software and process understanding, making them great at what they do. We delve into how business leaders should be thinking in terms of the application of generative AI to the contact center. It&apos;s fascinating that Birch.AI was generative AI before generative AI was even a buzzword.  Listen in to learn more about how Birch.AI is reducing average handle time by up to 35% in healthcare, finance, and insurance contact centers.

How has the pandemic accelerated the adoption of Chrome OS in contact centers  and BPOs, and what benefits has it brought to businesses and their agents?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;