<p>In this episode you&apos;ll learn about the current state of transformation in the world of customer experience and how GPT is making customer care agents a new kind of brand superhero.</p>

Secrets to total quality management

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;