In this episode, we dive into the ever-evolving world of customer experiences and explore the ways in which technology, specifically GPT, is revolutionizing the customer care industry.  My guest, Aakrit Prasad, Co-founder of AptEdge, shares his expert insights on how GPT can be leveraged to streamline internal communication, prevent customer escalations and increase agent efficiency. Join us as we explore the power of GPT and its potential to transform the way organizations approach customer care.  Don&apos;t miss this thought-provoking conversation on how businesses can use GPT to improve customer experiences and drive success.

Customer Success Agents and GPT are the new normal

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;