Happy New Year! Peter Ryan, Principal, Ryan Strategic Advisory (Montreal, Canada) and Mark Hillary, CEO of Carnaby Content (São Paulo, Brazil) explore some of the big picture CX issues for 2022. <a href= "https://ryanadvisory.com/">https://ryanadvisory.com/</a> <a href= "https://www.linkedin.com/in/peter-ryan-montreal">https://www.linkedin.com/in/peter-ryan-montreal</a> <a href= "https://www.carnabysp.com/">https://www.carnabysp.com/</a> <a href= "https://www.linkedin.com/in/markhillary/">https://www.linkedin.com/in/markhillary/</a>

CX In 2022 With Stephen Loynd & Lian Rowlands

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.