A look ahead at CX in 2022 with... Lian Rowlands, Director of partnerships at Conversations By Ami Royal Wootton Bassett, UK <a href= "https://www.meetami.ai/">https://www.meetami.ai/</a> <a href= "https://www.linkedin.com/in/lian-rowlands-a26119">https://www.linkedin.com/in/lian-rowlands-a26119</a>   Stephen Lloyd Founder and Principal analyst at TrendzOwl Virginia, USA <a href= "https://www.linkedin.com/in/stephenloynd">https://www.linkedin.com/in/stephenloynd</a> <a href= "https://www.trendzowl.com/">https://www.trendzowl.com/</a>   Peter Ryan Principal, Ryan Strategic Advisory Montreal, Canada <a href= "https://ryanadvisory.com/">https://ryanadvisory.com/</a> <a href= "https://www.linkedin.com/in/peter-ryan-montreal">https://www.linkedin.com/in/peter-ryan-montreal</a>

Lisa Stoner - Uber - CX Innovation And Hyper-Growth

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.