Review of 2021 and a look ahead to 2022 featuring: Alistair Niederer, EMEA Head of TTEC Paul O'Hara, SVP Business Development, Teleperformance EMEA Peter Ryan, Principal Analyst, Ryan Strategic Advisory <a href="https://ttec.com/emea/">https://ttec.com/emea/</a> <a href= "https://teleperformance.com/">https://teleperformance.com/</a> <a href= "https://ryanadvisory.com/">https://ryanadvisory.com/</a> <a href= "https://www.linkedin.com/in/aniederer/">https://www.linkedin.com/in/aniederer/</a> <a href= "https://www.linkedin.com/in/paulohara">https://www.linkedin.com/in/paulohara</a> <a href= "https://www.linkedin.com/in/peter-ryan-montreal">https://www.linkedin.com/in/peter-ryan-montreal</a>

Peter Ryan & Mark Hillary on The Major CX Issues For 2022

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.