Cognitive Copy and Ryan Strategic Advisory recently published the 2021 Offshore BPO Confidence Index. This research gauges BPO confidence in 12 global markets. The report authors Matt Kendall and Peter Ryan explain the key takeaways from the research in this episode. <a href= "https://www.linkedin.com/in/mattjqkendall/">https://www.linkedin.com/in/mattjqkendall/</a> <a href= "https://www.linkedin.com/in/peter-ryan-montreal/">https://www.linkedin.com/in/peter-ryan-montreal/</a> <a href= "https://ryanadvisory.com/2021-offshore-bpo-confidence-index-now-available/"> https://ryanadvisory.com/2021-offshore-bpo-confidence-index-now-available/</a> <a href= "https://www.cognitivecopy.com/research">https://www.cognitivecopy.com/research</a>

TTEC & Teleperformance Review Of 2021 and 2022 Preview

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.