<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 41 <a href='https://www.linkedin.com/in/andrewoudesigner/'>Andrew Ou</a> is a UX Strategist/Designer and joins me to discuss the role UX plays in CX, and specifically in Customer Support. He also has a free guide for listeners, giving you <a href='https://andrewou.com/guide'>5 ways UX can help SaaS companies can increase revenue and profitability</a>, which is something we all want to know!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

242: Fireside with Whitney Brittingham and Aakrit Prasad

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.