<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 40 <a href='https://www.linkedin.com/in/reagan-helms/'>Reagan Helms</a> and I discuss what when you have experienced folks who do not want to step into leadership. How do you develop them in other ways once they bump up against the proverbial glass ceiling?<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

241: Fireside with Andrew Ou

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.