<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 35 <a href='https://www.linkedin.com/in/jasonpyun/'>Jason Yun</a>, co-founder of <a href='https://teamrelay.co/'>Relay</a>, has a background in the medical profession, and had his interest piqued by my chat with Ethan a couple of weeks ago. Here, we move away from Emergency Care and into the comparison with Community Care. How do we set up our customers for success? <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

236: Fireside with Sam Semuhin

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.