<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 36 <a href='https://www.linkedin.com/in/samantha-semuhin/'>Sam Semuhin</a> is Customer Care Manager at <a href='https://upflow.io/en/'>Upflow</a>. Today, she wanted to talk tools! We cover the pain, the overthinking, the money, the user experience… and everything!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

237: Fireside with Sophie Heller

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.