<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 34 <a href='https://customersupportleaders.com/?s=valentina-thoerner'>Empress Val</a> has led Product, and led Support. How should these teams work together? We talk about Product accessing Support data, and meander around tagging, customer verbatim and all other related things.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

235: Fireside with Jason Yun

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.