Listen to Chris Hummel of United Rentals talk about how customer experience grows from employee experience and what he means by "digital in the dirt."
Sep 12, 2019
39 min
Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.
May 6, 2019
42 min
Chris Hyers talks about why it's an honor to be able to serve patients - and why he feels privileged to do so at UConn Health. What teaching brings to his career, how organizations need to listen and research more — and what's on the horizon for UConn.
Mar 4, 2019
48 min
President & CEO Cindi Bigelow is the powerhouse behind Bigelow Tea — listen as we discuss why relentless focus on making everyday moments exceptional, constant vigilance and attention to trends and conversations, and a sincere willingness to listen to the customer have created an amazing brand that customers truly love. [January 2019]
Jan 6, 2019
32 min