Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.

Chris Hummel, CMO United Rentals

Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut.

Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau Re, and Infosys, among others.