<p>To kick the podcast off, Rupal Nishar is joined by Laura Lakhwara, CS Executive at UiPath. In this first episode, Laura discusses the fundamentals of establishing a CS organization: from team structures, KPIs and pre-requisites.</p>

Global CS teams | Jeff Justice Williams, Box

If you’re sculpting out a new customer success department, then stop what you’re doing immediately – you’ve just found your go-to podcast. We’ll take a deep dive into how you can build customer success from nothing into a fully established, customer-centric department. This is the place you need to be.