<p>This week on CS Build, Rupal Nishar is joined by Jeff Justice Williams, the Senior Executive of Customer Success at Box, an enterprise-focused cloud content management software. </p><p>Rupal and Jeff discuss the current state of customer success (CS 2.0) and contemplate what the future of customer success looks like (CS 3.0). They also consider the impact of AI on CS and customer experience, and the merits and challenges of setting up global CS teams.</p>

If you’re sculpting out a new customer success department, then stop what you’re doing immediately – you’ve just found your go-to podcast. We’ll take a deep dive into how you can build customer success from nothing into a fully established, customer-centric department. This is the place you need to be.