<p>This week, Rupal Nishar is joined by Shari Srebnick is the Head of Customer Success in the U.S. at Searchmetrics, a global SEO and content marketing software company. Shari discusses the best practices for customer onboarding, and considers how implementation and customer lifetime value (CLTV) all start with onboarding.</p>

Fundamentals of establishing a CS org | Laura Lakhwara, UiPath

If you’re sculpting out a new customer success department, then stop what you’re doing immediately – you’ve just found your go-to podcast. We’ll take a deep dive into how you can build customer success from nothing into a fully established, customer-centric department. This is the place you need to be.