<p>This week, Rupal Nishar is joined by Ronnie Gaun, the Enterprise Customer Success Manager at Zoom. Ronnie discusses the all-encompassing topic of customer segmentation – and how to properly utilize it. </p>

Best practices for onboarding | Shari Srebnick, Searchmetrics

If you’re sculpting out a new customer success department, then stop what you’re doing immediately – you’ve just found your go-to podcast. We’ll take a deep dive into how you can build customer success from nothing into a fully established, customer-centric department. This is the place you need to be.