Show notes
This week, we sat down with Valley Apothecary co‑owner Paula Shaffer to talk about building a community‑focused independent pharmacy in Ketchum, Idaho. Paula shares how their team expanded services like compounding, testing, supplements, and vaccinations—plus how they became a critical resource during COVID‑19. Along the way, she reflects on challenges facing independent pharmacies, the impact of technology on workflow, and how she supports better health in even the most remote of mountain towns. 00:00 - Introducing Valley Apothecary 03:15 - Paula’s path to pharmacy ownership 07:58 - Serving a small mountain community 12:34 - Compounding, supplements & added services 15:40 - Becoming the town’s primary vaccinators 18:56 - Overcoming barriers in independent pharmacy 23:42 - Switching to new technology & workflow gains 32:10 - The future of community-focused pharmacy care Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies Guest: Paula Shaffer | Owner, Valley Apothecary Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com
