Show notes
Alec Ginsberg, COO of C.O. Bigelow, takes us inside America’s oldest pharmacy to share its 187-year history (and why it’s still thriving today). From celebrity customers to the fight against PBMs, Alec shows how independent pharmacies can survive and why he launched Drugstore Cowboy to educate consumers and push for change. If you care about the future of healthcare, this is a conversation worth hearing. Subscribe to Drugstore Cowboy here: https://drugstorecowboy.com/ 01:50 - Inside America’s Oldest Pharmacy 06:37 - Celebrities Need Pharmacists Too 11:07 - Why I Chose the Counter Over the Stage 18:10 - Staffing Like Service Actually Matters 20:51 - The Business Beyond the Counter: Cosmetics & Hotels 25:36 - Drugstore Cowboy: Why I’m Poking the Bull 40:30 - The $80K Patient: What PBMs Do to Real People 52:38 - The Mom Test: Why Service Still Wins Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies Guest: Alec Ginsberg | COO, C.O. Bigelow Apothecaries Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com
