2016 has quickly become the Voice of the Patient.   I am happy to bring to you 2 awesome people who wanted to share their Healthcare experiences so that we in Healthcare could learn from them.  I brought Erin and Lisa on so that more people could hear their stories.  Even if you were at <a href="http://updocmedia.com/california-love-apta-csm-2016-perspective/" target="_blank">CSM</a> and heard Erin and Lisa speak, this interview will be just as enlightening!  thanks for listening.

Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place so awful?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all comes back to the customer experience!