Think your brand is on top of the conversation just because you’re responding to comments? Think bigger. In this episode of Beyond Social, hosts Reggie Azevedo and Vitaly Veksler dive deep into the art and science of social listening — the unsung hero of modern marketing. What’s the difference between listening and monitoring? Why does every brand dream of knowing what their competitors are planning? And, most importantly, how can even small businesses afford the tools to do it...