] We’re talking about business culture today![2:35] Sponsor plug www.faemproservices.com[4:00] Can’t run the business as a dictatorship-You must encourage your employees. Give them ideas about how to get better.-Must hire employees that want to get better.-Must clearly communicate your vision hourly.-Give employees examples of what greatness looks like.[8:30] Watch your actions when you are telling others what to do.-Put your phone away if you are on the floor.-Lead by example on the floor.[10:30] Always create a culture that is customer based.-Your focus should never be on anything else than your customer.-Show your employees how to truly care and be engaged with the customer.-Debrief a variety of customer conversations. How should it look? [14:20] Hiring for strengths-Some employees don’t have customer service type strengths.-Build a company where employees can work to their strengths. -Strength Finder 2.0.-Get people in the right spots.[17:15] Training your employees-How do I keep my employees growing? Hire employees that are willing to learn.-You can’t be a push over as a leader either. -You can’t treat every employee the same.-Train your employees to be Against All Average.[20:15] Custom tailor your management style-Each employee is different.-Each employee has different goals.[21:00] If you pee on the seat clean it up!-If you see a problem solve a problem.-Create a culture where business is taken care of.-Train your staff to have crazy attention to detail.-Little things matter.[23:20] Recognize your employees-Say please.-Say thank you.-Reward employees for aligning themselves with the company culture.-The top must communicate as effectively as possible to all employees.-Follow up with a handwritten thank you card/letter.-Take care of your employees.[30:30] Don’t get wrapped up in the numbers-Pay attention to the process and praise those that are going through the process.-Don’t be afraid to adjust your goals.-Make sure that all of your goals are not number oriented.-This will help build genuine and raving fans.[36:00] Overview of the episode-Model what you want your employees to do.-Create examples of what the expectation is. -Say please and thank you.-Figure out what makes your employees tic. -Don’t let someone ruin your company culture. -Choose your words carefully when criticizing. -Empower people to take complete control of the process. Social Links-------------------------*Where Can You Find Us? *Website: www.againstallaverage.comYoutube: https://www.youtube.com/channel/UCuMcGqduDz9E2mBU5TiH36AFacebook: fb.me/AgainstAllAverageInstagram: (https://instagram.com/againstallaverage