In this the third series of A Building Conversation, the first of six short but incredibly insightful episodes of my conversation with a leading light and a trusted adviser to the building sector, Don Doolan. Don, The Not So Silent Business Partner, tells us about how bookkeeping became a gateway to so much more than just that important role alone, but which lead to growing deep and trusted relationships which impact builders lives, their bottom lines, their businesses and their prospects for growth in the future. We explore the mindset that matters most, being how to achieve #customersuccess #customersatisfaction and growing an ever deeper, richer and more compelling #customerexperience, mainly for the #building industry.