Show notes
Today Patty welcomes Todd Foster, former Ritz-Carlton Chicago doorman and author of Everybody Had Baggage, who shares how three years observing guests—from celebrities to everyday people—shaped his work as a keynote speaker and executive coach. Todd explains how people reveal character by how they treat those they don’t need, why mindset drives behavior, and how leaders set the tone for everyone in the room. He recounts a pivotal moment when President Clinton told Secret Service to “Let the man do his job,” reinforcing respect and role clarity. Todd describes Ritz-Carlton systems for remembering names to create a luxury guest experience, admits mistakes around confidentiality, and tells stories involving entitlement, kindness, Harry Caray, Oprah, and Chris Farley. Episode Highlights:00:00 Meet Todd Foster01:32 Landing the Doorman Job02:14 First Day Fur Coat Chaos03:21 Why the Book Took Years05:03 Watching People Unmasked06:58 Celebrities and True Colors10:11 Mindset and First World Problems11:53 Let the Man Do His Job16:00 Leadership Sets the Tone18:23 Big Mistake and Redemption22:20 Concert Payback Story22:42 Pearson Street Standoff25:01 Spit Sparks a Punch27:59 Union Review Aftermath29:01 Harry Caray Name Lesson32:11 Ritz Carlton Name Game35:54 Chris Farley Kindness39:33 Book Plug Rapid Fire42:43 Host Takeaways Outro #Leadership #CustomerService #Hospitality #RitzCarlton #ExecutiveCoaching #KeynoteSpeaker #HotelManagement #LuxuryHotels #EmployeeExperience #GuestExperience #ServiceExcellence #WorkplaceCulture #EmotionalIntelligence #Mindset #Kindness #GoldenRule #PersonalBrand #Networking #Chicago #Celebrities #Storytelling #Management #NameRecognition #EverybodyHadBaggage #YourDailyChocolate
