<p>The Department for Work and Pensions provides vital services for millions of people across the UK and as the country digitises, it is essential for the department to keep pace. In 2020, the Shared Channels Experience Directorate was established to build a new organisation that could provide seamless user experiences. In this episode of Work That Matters, Sachin Patel talks to Cheryl Stevens, Director of Shared Channels Experience, about the journey of creating this new organisation from scratch, while continuing to innovate and respond to unexpected demands at the same time.</p>

Change is inevitable. Sometimes it is something we actively pursue. At other times it is driven by events that are out of our control. Every day, leaders from across the public sector are embracing the opportunities that change can bring. In the Work That Matters series, Accenture will share these stories of transformation, the experiences of the people leading them and what they have learnt along the way.